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Frequently asked questions about Word templates, documents, publications, 123DOCX.com, 
and 123DOCX.com's products and services

Welcome to 123DOCX.com's frequently asked questions about purchasing and security.

In an effort to make the answers to your questions more readily available, we have compiled a list of frequently asked questions into several categories which are listed in the right hand menu.

To find the answer to your questions, select the category that is most relevant to your enquiry.

If you have any further questions concerning 123DOCX.com's commitment to online security, data protection, and purchasing options, please contact our Customer Services Department. Our service and support staff are on hand to assist you with any and all questions that you might have.




Frequently asked questions about purchasing and security

Questions in this category include:


What does Internet and online security really mean?
Internet and online security refers to the "secureness" of the information that you provide upon the site and the site's ability to keep that information and data secure from other on or offline sources. Sources that may seek for example to use email addresses for spamming, or credit card details to commit fradulent purchases.
Is 123DOCX.com a secure site?
Absolutely. All user and account information is stored on an encrypted server. And all purchase, credit card, and payment details are not even handled through our site, but through the worlds largest and most secure online payment organization, PayPal.

You can feel confident that your individually identifiable information will be protected when you order products from us over the Internet. And are rest assured that no information including email addresses or otherwise are made available to third parties or online organizations seeking to send unsolicted mails.
Why does 123DOCX.com choose PayPal as its transactions host?
123DOCX.com chooses PayPal as its preferred online transactions host because throughout the United States and over 100 countries, PayPal now hosts over 100 million online payment accounts. Making it the largest and most supported online payment transactions host.

In addition to this PayPal makes it possible for 123DOCX customers to pay directly with any major credit card including Visa, Mastercard, American Express, and Discover, conveniently and directly without the need to open or have a PayPal account. Which means that 123DOCX customers can enjoy all the secure benefits of the world's most secure transactions host without the need to open an account.
What payment options do PayPal provide?
PayPal provide payment abilities for all major banking and credit cards, including Visa, Mastercard, American Express, and Discover.

Users can of course pay also through their PayPal accounts, or through e-Check.

For further information PayPal has compiled a list of helpful frequently asked questions.
How secure are my orders?
Your orders are performed through the PayPal secure server.

PayPal uses SSL technology to keep your information safe. In addition, when you send a payment using PayPal, 123DOCX.com does not receive your sensitive financial information like your credit card or bank account number. Keeping both systems entirely seperate so that no one except yourself can ever know the information required to operate your account, offering you even greater security and purchasing peace of mind.
Can you explain how the order process works?
As you add items to your shopping cart, 123DOCX.com store your order upon an encrypted server allowing you to add, remove, update, or delete the contents of your shopping cart.

When you confirm your order the shopping cart is sent securely to PayPal, and you are redirected to the PayPal payment page where you are able to enter your payment details.

After your payment has been confirmed, and your transaction is completed, you are redirected to the 123DOCX.com secure download area, where your order is available for download.

You can learn more about 123DOCX.com's Committment to Security and Data Protection, throughout the entire shopping process through this Step by Step guide and detailed explanation.
How long does 123DOCX provide support for a purchase?
123DOCX provides unlimited support for its customers and 123DOCX provides free online support for product, presentation integration, and assistance as required.

All purchases are supported for a period of 30 days following purchase, during which time the customer may request a copy of their order in the event of unsuccessful download or accidental deletion on their machine or network. After this period the customer is obliged to repeat their order should an additional copy of the order be required.
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